Field Support Manager (m/w/d)

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line.  This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.

Your Impact:

• Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs
• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation
• Conduct on-site service calls to dealer and customer locations when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
• Conduct on-site training events at dealer and customer locations
• Communicate issues and future needs to the R&D team for current and future products
• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch
• Create and deliver on projects focused on customer experience, process improvement, and training effectiveness
• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
• Lead breakout sessions of both introductory and advanced level dealer training.
• Lead breakout sessions during PTx conferences
• Set-up, tear-down, and staffing of show booths at various regional and national trade shows
• Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products
• Assist and occasionally present at Planter Technology Institution events
• Compile, analyze and report on test plot and field data to assist in the marketing and research of products
• Support customers in-field with issues which cannot be resolved remotely

Your Experience and Qualification:

• Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
• Familiarity and experience in agriculture
• Strong writing and editing skills.  Evidence of “creativity”
• Ability to communicate and present to large groups
• Strong problem-solving skills
• Must possess a valid driver’s license and maintain a clean driving record.
• Must be able to pass a Motor Vehicle Record (MVR) check and company-administered vehicle operator assessment.
• Will be required to operate a company-owned vehicle for regular field visits; safe and responsible driving is essential.
• Must adhere to all company and state vehicle operation policies and procedures.

Your Workplace
As a full-time employee at AGCO France’s Heillecourt location, on-site presence is required. We value inclusion and appreciate the innovations that a diverse workforce brings to our farmers. As part of our recruitment efforts, we strive to build a team that brings together a wide range of experiences, backgrounds, cultures, and perspectives.

Join our extraordinary team today and apply now!